Terms of use

CANCELLATION POLICY

In the event that the booking is not honoured in whole or in part by the client, or cancelled with less than 48 hour-notice, a fee of £150 per person will be charged on the credit card provided. The same fee will be charged in case of a non-arrival.

Please note that the manager reserves the right to release the table if the guests have not arrived within 15 minutes after the reservation time, and the above charges are applicable.

DRESS CODE

Our dress code is smart-casual. Jackets and collared shirts are preferred and long trousers are required for gentlemen. Appropriate footwear is required.

Management reserves the right to refuse entry to the premises to guests not respecting the dress code and charge an additional cancellation fee equivalent of the prearranged menus and pre-ordered beverages.

OUTSIDE PRODUCE/ CORKAGE

Kindly be advised that we are unable to allow any food or beverage produce from outside the restaurant.

LOSS AND DAMAGE

Alain Ducasse at The Dorchester accepts no responsibility for the loss and/or damage to any items left in its care. All items are left entirely at the owner’s risk.

INVOICING AND ACCOUNT

We do not offer customer accounts, nor do we offer company invoicing. All outstanding balances must be settled, in full, at the end of the event. We accept all major credit cards and cheques can only be accepted by prior arrangement.

GRATUITY AND VAT

Discretionary service charge of 15% will be added to all food, beverage and room hire items on the final bill. All prices quoted include VAT.